The Chicago Sun-Times recently published an article detailing a significant shift in the scheduling system for dispatchers at the Chicago Fire Department. The changes, which have sparked considerable debate, involve moving from a rotating shift model to fixed shifts in an effort to improve response times and cut down on $9.2 million in annual overtime costs. For decades, fire communications officers worked a four-day on, two-day off schedule, cycling through three different shifts: 7 a.m. to 3 p.m., 3 p.m. to 11 p.m., and 11 p.m. to 7 a.m. This system had been in place for 70 years, but it was recently replaced by a fixed shift model, despite strong opposition from the IBEW Local 9 union. Starting January 5, dispatchers were assigned to permanent shifts, with the majority placed on the third watch — the busiest time of day. Gary Schenkel, executive director of the Office of Emergency Management and Communications, explained that the change was based on data-driven insights, including predictive analysis from the Illinois Institute of Technology. He noted that over 30% of calls come after 3 p.m., requiring more staff during the third shift to better serve the city. Despite the city’s rationale, the union expressed concerns about potential burnout and decreased public safety. Jeff Johnson, a union steward, argued that no major U.S. city uses straight shifts for fire dispatchers, and there's a reason for that. He warned that the new schedule could lead to higher stress levels, increased sick days, and even mistakes in critical situations. Schenkel countered by citing research that suggests rotating shifts can lead to more health issues, such as sleep disorders. He emphasized that the decision was made with careful consideration and encouraged the union to give the new system a 90-day trial period. This shift comes amid ongoing challenges at the 911 center, including chronic understaffing and rising overtime costs. Last fall, Schenkel attributed the problem to a major renovation project that disrupted operations while the center continued handling over 15,000 emergency calls daily. The situation has also led to budget cuts, including the elimination of several dispatcher and supervisory positions. While some layoffs were avoided through negotiations, the changes continue to raise questions about long-term impacts on both employees and public safety. Thanks to Dan & Scott.

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Installation Tips

1. Clean off any dust, dirt or wax or other things before installation.

2. Measure the amount of protective film needed for the part to be fixed.

3. There is a transparent protective film on the surface which must be peeled off before use.

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5. Even though it is waterproof, it cannot be completely submerged in water.

6. After assembly, please leave the car under the sun within 48 hours or do not wash the car in the meantime. Do not let the car stickers touch the water after installation for 48 hours.


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